Refund and Returns Policy
Effective Date: December 4, 2024
At RadianceCraft, we are committed to providing you with the best quality handbags and accessories. If you’re not completely satisfied with your purchase, we offer a hassle-free returns and refund policy to ensure your shopping experience is as smooth as possible.
Returns:
- You can return any unused and unworn items within 30 days from the date of purchase for a full refund or exchange.
- All returned items must be in their original condition, with tags attached and in the original packaging.
- Please note that personalized or customized items are non-returnable unless defective or damaged.
How to Initiate a Return:
- Contact us at info@radiancecraft.site or call (858) 794-6232 to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once approved, we will provide you with instructions on how to return your item.
Refunds:
- Once your return is received and inspected, we will process your refund. The refund will be issued to the original payment method.
- Please allow 5-7 business days for the refund to appear in your account, depending on your bank’s processing time.
- Shipping costs are non-refundable, and the customer is responsible for the return shipping fees, unless the item is defective or incorrect.
Exchanges:
- If you wish to exchange an item for a different size or style, please contact us within 30 days of receiving your order.
- Exchanges are subject to availability and will be processed once the original item is returned.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will offer a replacement, exchange, or full refund, as per your preference.
- Please provide photos of the damaged or defective item when contacting customer service.
Non-Returnable Items:
- Gift cards
- Items marked as final sale
Contact Information: RadianceCraft
Street: 62 Weldon Pky
Maryland Heights, Missouri (MO), 63043
Phone: (858) 794-6232
Email: info@radiancecraft.site
Website: radiancecraft.site
By purchasing from RadianceCraft, you agree to the terms of this Refund and Returns Policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to help!